I also have "never had a problem" receiving mail until this transaction - but you can certainly engage the seller of the cards I ordered if they are found. For factual transparency'a sake I received the refund after 11 weeks. I asked for restitution after month 1 and month 2 with a total of 4 requests.
I wanted to add that if you are looking to add some extra life to your business (if you try to make money selling cards/memorabilia) - it would be wise to remember that the true test of customer service is when there is an issue/problem in transactions.
Merely expecting having items delivered on time by a postal carrier is table stakes and NOT a wise customer service strategy. Everyone gets good reviews when an item is delivered on time. I will certainly consider this the next time I select a vendor for purchase.
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