[Buythatcard]

Originally Posted by jgannon

I'm just wondering, and I guess the answer would have to be yes, but do they know how much business you've given them over the years? Did they know they were dealing with a long-time customer?

Either way, maybe you can contact them again and remind them, and let them know that under the circumstances, you feel that they could re-slab it for you. And that in the future, while they may feel that the picture alerted any potential buyer of the chip, that it would be better customer relations if they could specifically mention something like that in the future to prevent a customer from coming away from a sale with a bad feeling. If after telling them all this they come back with a negative answer, you could then let them know that if that's their decision and they don't want to do the right thing, you're not going to buy from them anymore. Doing all this I feel, gives them a couple more opportunities to make the situation right.

Good advice but I already said most of this to them. Their response was pretty much that it's the customer's fault for not using a microscope when viewing their images.