My only personal experience similar to this was with a boutique hotel I was staying at for about two months (off and on) during the summer of 18. I had ordered a Jumbo hobby box, Topps Chrome for $200 off a card dealer on ebay who also has brick & mortar. I had been opening new release boxes all summer to relieve work stress instead of getting drunk downstairs. That happened occasionally, too.
Ahead of one of my trips I had it sent ahead to the hotel by a day or two. Tracking showed delivered but when I arrived and checked in the clerk (who knew me by face and name since I had a few Amazons sent no prob) stated he had seen the parcel but now could not locate it. I didn't think much of it and I told him to contact me when it was sorted. I went about my day and was extremely busy the next one when my work started.
The hotel manager called me on day three and said security had been over the building multiple times and had reviewed surv. cameras and could not come up with an answer. She asked me the cost and simply left me an envelope at the front desk with $200 cash in it. No one asked me for a receipt. I heard my company spent $50,000 at the hotel that summer, so maybe that played into it. I'd like to think it was just a good hotelier policy.
If the hotel would have rebuffed me, I would not have taken it up with the ebay seller. I would have stayed on the hotel about it and maybe asked my boss to go to the plate. Beyond that, I would have ate it. I couldn't prove the seller was at fault since I never saw the box. Your work mailroom appears to be at fault here, just like my hotel. Based on your replies it does not appear you have recourse options similar to what I had.
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BZT
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