No one is saying Heritage handled this properly however 15 minutes would resolve the entire issue for him but yet he prefers spending much more time on this thread. People make mistakes, Heritage did the wrong thing, but very quickly this all goes away if he slaps a label on the package and sends it on its way. Inexperience or not this is not difficult. I suspect more likely the other stresses in his life are clouding his ability to act reasonably and responsibly.
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