Quote:
Originally Posted by steve B
How to tell your business is a homerun.^^^^
Treat your customers badly and they keep coming back.
None of this will touch PSA.
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It depends on how adept they are at giving their customers a false sense of security that the problem has been contained and ameliorated. Now there are doubtless a lot of people who WANT to hear that message, so they may well believe it.
There is also the question of how far word of this travels. I did speak today with a guy who most would classify as an investor who does not read the message boards but did see the NYT article.