Corey's analogy to an auto recall is quite relevant here. PSA should offer a recall to anybody who wants one or all of their cards reviewed, at no charge. And if they find an altered card during the review, they should work out an amicable settlement with the owner. If the number of altered cards is indeed small, then it won't cost them much, and the amount of good will and product trust they will garner will be enormous.
Of course there are problems with this business model- they could choose to avoid seeing an alteration in an expensive card- but the idea of a recall is a pretty damn good plan.
Last edited by barrysloate; 06-07-2019 at 11:18 AM.
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