I used to dislike the Heritage Website a lot.... until I played around with it for a while and learned some of the features. Now I'd have to say it's my favorite Auction Site of all. Very informative, and easy to navigate (once you invest a bit of effort to learn it).
In addition, Heritage ships to me before I've even paid, and their packaging is stellar (important for the kind of stuff I buy). I find their shipping charges to be very much in-line with the other "big boys" in the hobby, with the exception of REA of course.
As for the worst...
Completely agree with Hunts, who typically shows you one single panel of an autographed Baseball (among other atrocities). For group lots, they'll often picture 4-5 items out of a dozen, and leave you guessing about the rest. And their search function is a joke... you will befuddle their 1980s technology if you try to use more than one key search word.
Also eBay's Mobile Site is worthless. You cannot do sh!t with it, and even when you click on "Classic Site", it automatically defaults you right back to their crappy mobile site after a couple more clicks. They need to scrap it!
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