Quote:
Originally Posted by Peter_Spaeth
Just a general observation, I think our society these days places way too much emphasis on instant gratification. I guess I'm from a different era but getting something in a week as opposed to overnight doesn't make any real difference. Now back to the REA accolades.  |
This isn't about 'instant gratification', its about customer service. REA is setting the standard for shipping fees (none), quick payments to consigners (in a week), quick shipping to winners (less than a week), and putting an end to all-night auctions (close no later than midnight).
I'm a big fan of what Brian is doing.
jeff
P.S. Others are doing all of these things as well! BST Auctions is a great example.