[conor912]

I bought a 1979 Topps baseball set from them about 10 years ago. It came in a box, and when I got it, I checked the key cards, put them back and left the set in the box. Fast forward five years and I go to put the set in a binder. I find that it's missing cards...like a lot of cards....upwards of 100 commons. Along with that, there were several with stickers, writing, etc....it was supposed to be a Nrmt set. Generally if there are 100 cards missing from an 800 CT box, you would notice right off, but they were replaced by dupes. So now I had 100 duplicate commons and was missing 100 cards. It was so egregious that it was funny, and clearly Dean (or whoever bought the set at Dean's) had never even looked through it. So, here I am, 5 years later and just realizing this. I assumed I was screwed but figured I call them anyway and explain. I was shocked when they offered to fill in my set with the missing cards. To this Day Dean's gets a pass from me. Yes, most of his stuff is "overpriced", and he never really has much I want, but on occasion I'm happy to support a business that steps up like that.