Quote:
Originally Posted by jcmtiger
The 1st time I did not receive a catalog.
Joe
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Joe,
Your catalog was shipped to Michigan, which is the address we've had on file for years. It appears now that there is a Florida address on your account, which was updated after the mailing list was generated and after the catalogs mailed. We'd have no way to know this without being made aware. So, I'm confident that your catalog is in Michigan, but if you want one sent to Florida, no problem, just let us know and we'll get one out today. We printed hundreds of extras.
Quote:
Originally Posted by bobbyw8469
I never even got a catalog from these guys.
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Robert,
Your catalog was delivered to Raleigh on October 17. Tracking is below so that you can have it. I would speak to someone at your post office since you're not receiving mail or they are arbitrarily discarding it. If you want another one sent out for your records, let me know.
To Everyone:
We have a lot of great talents on our team here. We work really hard and we put on great auctions. But unfortunately, no one at REA is psychic. It'd make a lot of things a lot easier. If you are expecting something from us and you don't get it, you have to let us know. Call or e-mail us--we are very accessible and we love sending out FREE catalogs.
We put more than 10,000 catalogs and postcard mailers in the mail this auction. We received fewer than ten calls or e-mails from bidders saying they didn't get anything from us, and in almost every case it was because we had outdated mailing information. We sent out several e-mails in advance of the auction imploring bidders to update their mailing addresses to ensure timely delivery, but again we're not psychic. We send catalogs with tracking so we can easily see where they are if needed. Our assumption is that they were all delivered. If they weren't we imagine we'd hear about it a lot more often.
I thank everyone for their participation and interest in the auction. It was a phenomenal event. Board members got some great pieces, and we were fortunate enough to have some contribute some outstanding items on the consignment side too. We're already looking forward to spring!
Thank you,
Brian