Quote:
Originally Posted by swarmee
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This guy is making the calls as CEO and he's not in America:
https://in.linkedin.com/in/sandeepdua
He's part of Eli Global which owns Beckett Media. While the owner of Eli Global may own a residence in North Carolina and it may be based there to a degree, that doesn't make it an American company to the people voting with their dollars. Right or wrong, that guy being the CEO, running it the way they have, and it being private are big problems for people trust-wise.
He's also put their customer service 1/2 way across the world and has really tied the hands of those who work there. You cannot directly call someone at Beckett HQ and check on your order unless you know someone there and have their work extension, cell-phone #, or internal E-Mail address. You've got to speak to some jack-wagon over in India or the Philippines who you can't even understand or even really truly knows what's going on. That is also a HUGE problem for people, especially given the recent issues they've had. People are already super-pissed and don't want to have to run through those hoops.
Beckett Media is just a pawn for Eli Global to fund other businesses they have in their portfolio so they honestly don't really care about the hobby as a whole and that's the sad part. They could really turn things around with a few changes and better customer service.
In regards to Blowout, you can read the thread yourself and see what happened. You've got a mob-mentality there that's not interested in the truth. I saw a ton of people on there pissed about their orders and tried to help them get some answers directly instead of speaking to some guy named "Gupta" in India or wherever the hell else they may be. Not sweating it because it's obvious what kind of people are on there and how they handle facts vs. lies.