[clydepepper]

I think they state pretty clearly that items to be graded should be on separate forms if you are requesting different services.

I have not submitted in a few years, but I definitely remember that.


You need to let them know that detail and see what they say. I'm not sure how those cards not handled by the area to which your package is delivered are handled, since, once separated, they wouldn't have a submission number associated with them.

You were expecting folks that supposedly work on a high volume of incoming items to deviate from their regular procedures.

It is a good lesson to always know the details and following stated rules and requirements.

I realize this may sound like you are to blame, but, based on what you described, that is the case.

Exercise patience in resolving this issue and learn from it.


Good Luck,
-Raymond


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