[js95b1p]

Hello,

25 May 2016 I won an auction lot from Worthridge Auctions and Retail and the lot was to be accompanied by a James Spence Authentication (JSA) Letter of Authenticity (LOA) and after several weeks of having not received my order I called Worthridge and was told they forgot to send it, received an apology, and the item was mailed. In the package a handwritten note stated that Worthridge would send the LOA at a later date. After a period of a couple weeks I began to call to ask when I would receive the LOA and was told soon. 22 July 2016 I sent an email asking for an update – no response to my email or phone messages. 25 July 2016 I called Worthridge and was told I would receive the JSA LOA by 5 August 2016. I requested and received an email verifying this in writing, the LOA never arrived. On 8 August 2016 I emailed Worthridge, no response. I've called Worthridge every day from 9-12, 15 and 16 August and have left multiple voicemails during their posted hours of business. Can anyone assist, they’re not responding to my emails or phone calls? My intent isn't to defame Worthridge, but rather to receive what I paid for.