Quote:
Originally Posted by tennisguy
Enjoyed chatting with the boys at REA. Brian D. is always a class-act. He immediately handed me a Net54 pin, which is really cool and well done. I did find some dealers and some auction house employees rude. Especially, when you are considering consigning something and are asking them a question and they can't even focus on you. Even striking up conversations with passersby.
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I'm a big customer service grumpy old man and Brian blew me away. I was talking via with him via email about consigning a T205 common in NM 7 with REA. I walk up to the table with the card out and Brian walks over and says "Scott Russell!" Like we're old friends. We've never met, he just knew by the card I was holding who I must be. Now how many people was he expecting to meet this weekend? I didn't have a time set up or anything, he just pays that much attention to customer service. In my mind I hadn't committed to consigning it until that moment. That was a deal-maker as opposed to so many in the hobby who treat you so poorly that it's a deal-breaker. AND he remembered to give me my pin even though I forgot to ask for it!
Kept missing Brent at PWCC, but talked to a couple other guys with them. I was helping a friend consign a gorgeous 86 fleer basketball set and 79 Topps hockey set a PSA 8 1965 Mantle and a PSA 7 Seaver Rookie. I had talked with Brent about it all via email, but the other guys at the booth were great. I gotta say they do seem honestly passionate about trying to do the right thing and they do understand that being the only guys who have ebay's ear is a very big deal. Felt very good after walking away from them
PSA had a huge line for submissions, SGC was looking for something to do.
Hmmm the only guy I know at SGC was at someone else's booth when I walked by. I called his name just to let him know I was there and he gave me the "just a minute" finger (I double checked because I often get the other finger) and that was fine, I didn't expect him to stop what he was doing to come talk to me. So I waited patiently. He finished talking to the guy and then turned his back on me and walked away. This is a guy who has been courting my business for several months now, trying to convince me to switch my grading from PSA to SGC. Guess not.
Bumped into a bunch of guys I know and even gave someone an intro to Net54.
All in all a good time.