Response from Saco River
I have spoken to my employee and made him read this thread. We are truly sorry the item was not handled differently and packaged correctly. My employee ships thousands of items per year and he is excellent at it as we only had 3 claims for damage in the past year, which is amazing considering we ship everything from lamps to paintings and all categories in between. Having said that..he was negligent with this item in how he packed it. He now realizes his mistake and I will deal with it internally. In all reality, no matter how proficient your employees are, mistakes do happen. We strive to have happy customers in all aspects of the auction business, because without consignors and buyers we are nothing. In Order to keep customers happy we have to strike a balance between shipping costs, buyers premiums, consignor rates etc. Sometimes in business we make mistakes. When your dealing with a massive volume and operating as often as we do, sometimes employees get complacent. I would like to apologize to the buyer and hope that he will forgive the error and continue to give us his business.
Sincerely,
Troy Thibodeau
Saco River Auction
207-650-5677
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