I once called Heritage to complain that it had been nearly two weeks since my instant payment was made, and my item hadn't shipped yet. They told me they could ship it that day, but it would be an extra $15 for the rush shipping. (It would still go out ground, but they would ship it that day.) Yeah, no.
It did end up shipping the same day, but not exactly great service for folks that spend a lot of money with them.
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