Quote:
Originally Posted by The Cardfather
In November of 2013 (two and a half years ago), PSA touted their "new holders with increased security features." (See link below.)
http://www.psacard.com/articles/arti...ts-its-holders
Last July, while still a member of the PSA collector's club, I submitted 9 cards to be graded. Two of the nine graded cards were returned to me in the old-style holders. Long story short..... after I complained, PSA re-encapsulated these two cards in the new holders at no charge.
Although my PSA collector's club subscription has since expired, I submitted 11 PSA graded cards (in the old-style holders) for re-encapsulation last month. So, imagine my surprise when I realized that three of the eleven cards that I submitted were returned to me last week with the new labels and holograms, but in the old-style holders.
Frankly, I question why PSA would even have these old-style holders on hand, since they are obsolete.
At 7:40 AM (EST) Wednesday morning, I sent an e-mail to PSA expressing my dissatisfaction. I immediately recieved an auto-reply e-mail with the following statement: "We are currently experiencing a high volume of calls and emails, we will reply to your message as soon as possible but may be delayed in our response." It has now been three full business days since I sent my e-mail, but still no response.
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UPDATE: Since I didn't get a response to my e-mail after nearly a full week, I finally called them. The gentleman I spoke with e-mailed me a Fed-Ex label to send back the three graded cards. It is my understanding that they will re-encapsulate them in the new, tamper-resistant holders at no charge to me. I will send them out - first thing in the morning.
I'll let y'all know if they somehow screw this up as well.