Quote:
Originally Posted by ullmandds
buyer just responded with..."what did ebay tell you?"
Any suggestions?
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Has the buyer provided you with photographs of how the item arrived? All reasonable buyers would of course keep their packaging and take photos if an item arrived damaged.
Parrot your earlier sentiment and leave out the extra words this time. Just ask if he can provide photographs of the item and packaging. Report back after he can't and let me know if he appealed or the next action so I can tell you what to do.
The more you say in the case and to/through eBay the harder this becomes for you to win.