Quote:
Originally Posted by ajjohnsonsoxfan
If you're looking at this forum comparing it to a business, there are many current studies that recommend firing your worst customers (bottom 10%) because they create the most headaches and take up a much larger percentage of your time which is unprofitable.
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That is a really good point. I recently fired a profitable but utterly impossible client. 10% of my revenue but 89% of my a-holes.