I am a bit miffed with Heritage at the moment. When trying to get a straight answer how I could clear my account after the last auction, I ran into a bureaucratic buzzsaw. I wanted to use a Visa debit card but was told I could charge only $2500; however, did I wish to make a partial payment, since my total owing was significantly more than that, or how about an electronic check transfer (no thanks.) PayPal was out of the question (huh?) Then I learned that I had to pay $500 or so in Florida sales tax (huh, again, since I thought Heritage is located in Texas and there is no mention of a Florida office on their face page.) I guess they are a licensed auction house here with a Palm Beach address but that sure isn't worth $500 to me. Finally, after what seemed like 3 days on the 'phone, we agreed that why don't I just cut them a check and send it by snail mail. Not a very friendly user experience.
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