I can buy that it was a simple mistake IF the circumstances weren't as they are. The kid had a guarantee that the bat would be delivered by a certain date. That's very specific and goes beyond whether or not something is in stock, because if it's not, then why the guarantee?
Secondly, I sympathize with the father because you can't help but see the offer to remedy the situation as an upsell. 25 % off a $500 Mike Trout bat.
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