I would say the wording is pretty iffy, and seems like it is a carefully crafted response. Maybe I am reading into it to much, who knows.
You said you made the feature, but it is up to them to use it, but it has been that way for years, but you don't say every single company using your software has been told or forced to upgrade to the standard. It sounds like you are washing your hands of the responsibility by saying it is there, but up to them or not up to them.
REA's question is pretty direct. I for one, am interested in hearing the response, as it seems most auction houses use the software.
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