Auction house
Is this any different than if they advertised a full set and there were some commons missing? Did their employee really count these cards, or did he just guess? They need to stand behind their auctions. If they were 14% short, then they owe you 14%. As for the shipping, it isn't your problem if they underestimated the shipping charges and didn't charge you enough.
Tell them you will have the cards in the mail right away and you expect a full refund for the cards, the buyers premium and shipping both ways. I'll bet they will come up with the 10% that you are asking for.
Rick
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Rick McQuillan
T213-2 139 down 46 to go.
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