[savedfrommyspokes]

Thank you guys for the replies......the 1000 cards in 2 400 ct boxes was just an example to illustrate that what was advertised could not come close to fitting into the boxes that were used to ship the lot in.

After counting the lot, which is much larger than the example, there is a 14% variance between the actual amount received and the amount that was advertised. Based on the size of the boxes that were used to ship this lot in, the variance amounts to an entire box worth of cards not being included. The multiple boxes used to ship this large lot as well as a single box used to ship another lot I won, were all packed snugly into one larger shipping box, so there was no room for the "missing" box.

I did contact the auction house and asked if there were any cards from the lot that had not shipped with rest. I then provided them with a count of cards by each box and the capacities of the boxes so that they could see that the advertised amount could not physically fit into the boxes used . Their response was that they thought it is strange the amount was off because one of their employees had counted the lot and then asked me if I was absolutely sure about the shortage. They then asked what amount I thought was fair to be refunded back.

Based on the fact the AH spent more to ship than what I was charged (yes, this is true) and that the advertised amount was approximate, I replied that a 10% refund (versus a 14%) would successfully conclude the transaction.

They responded back with an offer of 3%, and when I pointed out the fact that this mistake was their's and not mine they responded with an offer of 5%(or send it back??). This is where we sit now.