I'd keep the grading scale the same as PSA except I would move the 10 down to a 9.5 grade, and make the 10 grade Pristine instead of Gem Mint, which would be the 9.5 grade. The Pristine grade should have the same centering/tilt, etc, requirements on the back of the card as the front.
I'd use Beckett's holders but would improve the eye appeal some so it doesn't look so much like a brick. I like the fact that Beckett's holders cannot be compromised and there are no float or insert issues. I really like the PSA 5x7 holders, so I would use something like that. I would also have larger holders like SGC and Beckett, but I would improve both of them. (e.g., SGC's largest holder often comes apart, and Beckett is seriously too thick and looks really ugly.) I'd probably also create an even larger holder that could encapsulate larger premiums.
If the holders didn't already have this, I would add UV protection to them.
For cert verification, I would add high resolution front and back scans for the card. When you add your card to your registry, it would add this scan to it. (However, you would have the option to not show the scans or just show the front scan if you wanted.) In cert verification, I would also have comments from the grader on why that card received that grade (like you will occassionally receive when you send the card in for review.) I would debate adding one of those invisible daubs that PSA/DNA adds to auto submissions to the cards, so that if a card were re-submitted, the TPG would know that this was a re-submission and could check the previous cert #. On the flip, I would have one of those bar codes where if you scan it via your cell phone, it would automatically take you to the cert verification page for that card. Cert verification would also have date that the card was graded.
For an additional fee, I may have add data from VCP for that card or similar cards for that grade (similiar to what Heritage does on the coin side when they auction coins.)
I would use SGC's and Beckett's system of allowing cards of different sizes and grading tiers in the same return postage submission instead of PSA's more restrictive one. I would probably keep fees and turnaround times similar to PSA's. However, I'd either "guarantee" poppage on a certain date (like Beckett) or I would give greater clarity on where your submission was in the queue, so that submitters wouldn't always wonder why one submission popped so quickly and others were so slow. I would also measure turnaround time from the time the package is received and not from loggage time like PSA.
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