Quote:
Originally Posted by glchen
Not sure which one hamstrung John, but ebay has made a number of new seller requirements that makes it more difficult such as: (some of these are only to retain Top Rated status, but others may go further.)
(1) 90% of sales need to have tracking uploaded within one day after payment, and tracking needs to show that package was delivered.
(2) You cannot have too many cases opened against you.
(3) You cannot cancel too many transactions even if it's buyer's remorse where the buyer just wants to return an item within the ebay recommended 14 day return policy.
(4) Previously, only 1's and 2's were strikes against a seller for DSR's. Now 3's are also strikes that count against you.
For example, due to #3, I've noticed that many seller's aren't even opening Cancel Transaction cases after an item is returned to that they can receive their final value fees back. They just refund the buyer and eat the FVF themselves to that they don't get dinged on that criteria.
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Yeah, it's silly sometimes.
I have a defect because a customer asked me where his package was? USPS was tardy on delivery and he actually received it two days later, but I got penalized simply because somebody asked a simple question that was easily resolved by the P.O. getting their heads out of their ass.
I didn't fault the guy for asking the question, he didn't know it was going to be a detriment to me. He didn't even know he was opening a case. Ebay automatically did it for him because he clicked the option that said "Where is my package?"
Did the defect disappear when the packaged showed "Delivered"? No it did not. It didn't matter to Ebay. If you ever called them up and asked them about it, they would calmly tell you it was your own fault for choosing the USPS as your shipping service. They would also say the same if it was UPS, FedEX, Pony Express, or Hand Delivered by Howard Hughes himself.