Quote:
Originally Posted by Peter_Spaeth
.2
Appealing a Claim Decision
[1-26-14] A customer may appeal a claim decision within 30 days from the date of the original decision at www.usps.com/insuranceclaims/online.htm. Customers who did not file their claim online must send written appeals to Accounting Services (see 608.8.0 for address). |
Peter,
Thanks! Understood, but they're asking me to provide as proof something that doesn't exist - the PayPal Completed Transaction Detail Report. Since it was PayPal Friends and Family, there is no Transaction Report because it wasn't really a 'transaction'. That's why I was wondering if anybody else has ever dealt with this situation.
I feel like I'm getting the runaround from the USPS. I paid for postage, insured that parcel, they screwed up and now want to deny my claim. I did what I was supposed to do - sent the package insured - and basically they're trying to weasel out of paying a claim.
David
David