Quote:
Originally Posted by Stanesq
I won a lot of cards from CSauctions, a 1970 Topps lot of 565 different autographed cards. Before the auction, I reviewed the lot over the phone with an employee so that I would know what deceased/tough cards were included in the lot. When I received the lot I received 3 unsigned cards which I was told were included in the lot, Jim Hardin, Zollo Versailles and Jim McGlothlin. I called the auction house who now is refusing to take the lot back. I asked Steve Verkman to either send me the signed cards or take the lot back. He said he will look for the cards but he is not hopeful of finding them and that he definitely wont take the lot back. He said to him its $12 worth of cards based on the hammer price of $1800 and because those players were not specifically mentioned in the catalog he has no liability, despite the fact that his employee told me and others who called that the signed cards of those players were included. How should I handle this?
St,an Pietr.uska
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First of all I added your name per the rules...nothing personal. Have you asked Steve to make a fair deduction in the final price for those 3 cards? I know you said, he said "$12" but maybe that was just an off the cuff quote. That being said you want to return a 565 card lot because of 3 cards that were verbally said to be in it and aren't? I have to ask, did you really want the lot?
All that said, I can't speak for Steve, but if we make a mistake in our auction (I help run) I can't imagine not offering a refund....but then too, I don't know all sides of the story.