I really don't know why people need to be fired for this sort of thing. If there is a mis-grade, then PSA guarantees the card. If there is a mechanical error, PSA will reholder the card for free and reimburse your shipping charge. If I went to a restaurant, and my order was incorrect, I wouldn't demand to see a manager and insist that the waiter or cook was fired because they messed up my order. People would be looking at me as if I were Satan.
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