I'm surprised no one mentioned he's in the process of moving.. I visited his offices a couple weeks ago and everything was being packed up and moved. If you've ever seen the amount of inventory in his office you'd understand how much of a hassle it must be.
To the OP; there's no excuse for bad customer service, but I would give him a call instead of email. I've found that when an item doesn't sell it ends up as a very low priority. I'm sure he'll be happy enough to mail the cards back to you or relist them. It has happened to me before.
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