I'm in retail Ben. I know that it is hard to be " on " 100% of the time. People have good days and off days and I need to take a second look at American Pickers. Individuals working a counter in retail, or any business, become the face of that establishment. While the Pickers store may be small in size, there is such high visiblility with any position there. I / my wife should have given this woman the benefit of the doubt. We have been on this planet long enough to know this. Thanks for my reality check.