My advice (for what it's worth):
- Bobby, I feel like you made an honest mistake but at what cost are you willing to let this go on? You're in the business of selling cards and this site is a big market. I know Craig has a big want-list of cards so maybe you could work out another deal with him to help check something else off his list to show everyone that you're willing to fix a problem.
- Craig, I feel like you got the raw end of this deal but if Bobby is willing to work with you on your want-list stuff then maybe you could agree that this was all an honest mistake and hold no hard feelings.
We could all feel good knowing that Craig got something out of the deal AND that Bobby is willing to work with his customers to make them happy in the event that something like this were to happen again.
Or you could not listen to me and keep arguing so I'll have something to read while I kill time at work.
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