As others have mentioned, you absolutely MUST put the service level clearly on the outside of the box, or you are completely toast, as they will otherwise assume that your submission is the 50 business day variety and throw it to the end of the line. If you call PSA, and tell them you forgot to put the service level on the outside of the box, just
forget it, they can't help you. In most cases, where I put a higher service level such as Express, the loggage was much quicker.
On a related note, if you have a bulk 50 business day submission, if you want faster loggage, you can think about putting a higher service level submission in the same package that you send to PSA. All submissions in your package are logged at approximately the same time, so your 50 business day submission will be logged approximately the same time as your 2 day submission.
However, be careful when mixing in submissions to PSA and PSA/DNA. These are different departments within the company. If you send a package in care of PSA, which also contains a submission to PSA/DNA such as photos to determine Type, your PSA/DNA submission will have loggage after your PSA one since they need to "ship" your PSA/DNA submission to that department. This will also be true vice versa if you send your package in care of PSA/DNA instead of PSA, so if you care about speed of loggage, you need to take this into account. For myself, I usually try to just get my stuff graded as cheaply as possible so I still mix in PSA and PSA/DNA submissions, but just realize that the whole process will be slower.
After your submission is graded, they are usually shipped that day or the next day. If it is taking ten days after grading, and it still hasn't shipped, that is not normal, and you should call PSA. There might be a ship hold on your package like your credit card isn't valid, and you need to call PSA to take care of it before they will ship.
Finally, as mentioned, the countdown for service level does not begin until after the package is logged. However, if the turnaround goes significantly beyond the stated turnaround, you can call PSA after they shipped your package, and they are usually very reasonable about providing grading vouchers to compensate you for this.
|