Quote:
Originally Posted by glynparson
new policy, but just because a customer service person tells you something at PSA do not take it to the bank. They often do not truly know policy. My information comes directly from a conversation with Joe Orlando from about 3 years ago. I assume he knows/knew the policy correctly. The reasoning is the MC is outside the parameters for centering to receive even a 1 which i believe needs to be 90-10. I don't have the standards in front of me.
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I can accept that because I have never actually done it and I would take your convo with Joe O over a CSR any day.