Don't forget tracking gets you ZERO insurance on regular first class mail. ONLY on Priority Mail do you get the $50 insurance. Also if you print out your labels from ebay/paypal, be sure that when you drop them off, they are scanned in. That at least gets you a receipt that they received them. If you put in a mailbox and they don't get scanned then, you will have trouble getting reimbursed even with insurance. Had that happen.
Unlike UPS/FedEx, the USPS doesn't (to my knowledge) do intermediate tracking. It's generally just a scan upon delivery. If it doesn't get scanned, you don't know if it got delivered or not. I'm assuming that they're working towards intermediate scanning--physical or logical scanning, linking packages to bags or trailers.
Like everyone above, 12 days may sound like a lot and it is, but with the holidays and weather plaguing people the last couple weeks, I'd definitely give it more time. Good luck....hope it shows.
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