Scott,
It's also possible that the card store may be somewhat innocent in this. I'm not relieving them of responsibility, just saying they may not be intentionally selling fake autos. They either may not have that much experience with autos or think that they know more than they do and think that they are real. If this is so, obviously, they should not be selling autos. Hopefully, he hasn't bought that much other signed stuff from them.
While I am no fan of the TPAs, I know many stores/dealers might only accept an item back if one if the big TPAs gives a negative opinion. As a lower cost alternative and if he needs it, you could put the item on ebay with really high price and get a PSA/DNA quick opinion. When it comes back as "Likely Not Genuine," he can use that as an "expert "opinion to try and get his money back.
The envelopes are very nice and it should look great framed with a nice quality print of that photo instead.
Good Luck.
Mark
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