Quote:
Originally Posted by baseball tourist
How about this situation (dealing with it now for 3 weeks).
Now when I list an item on Ebay or when an item sells or closes without bid, or when a customer or potential customer mesaages me wih a question I don't get an email message. Have done my due dilligence and Ebay reports that it is a known issue (known since Sept; affecting some accounts) and they are working on a fix. To add to the frustration of having to log in to Ebay to communicate and see what has happened, 50% of my recent buyers can not use the Ebay generated invoices to complete their sales with me (another glitch). To top it off, if I send a manual invoice I can't get a copy (have to assume it went through) and the buyer can't process the transaction using this invoice either!
Have spoken to Ebay customer service 4 times and they tell me that they are working on fixes in each case but as it going on 3 weeks now, I have little faith. They have even directed me to invoice the buyers through PayPal directly which raises my cuatomer's eyebrows, especially new Ebayers (have had two with less than 2 feedbacks) who are worried that I am a scammer. This is slowing down or preventing sales from closing and I am risking my 14 year, 100% positive feedback rating. Really frustrating!
|
I've had the invoice issue as a buyer, but only when I win multiple lots from the same seller. I cannot pay for all at once with the invoice, so I've had to pay for one item at a time and get reimbursed for the extra shipping costs by the seller. Hopefully eBay fixes this soon. Luckily I've had two outstanding sellers to work with on this issue, so aside from the inconvenience, I've had no problems.