Quote:
Originally Posted by packs
I understand the frustration but I think eBay needs to be on the buyer's side. As a buyer I want to know that I'm getting what I've paid for. Most sellers are great people and I think the same goes for buyers. But I do think as a buyer I should have more control over the transaction than the seller.
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Ebay needs to be on the side of sanity...there are complete wackos on both the selling and buying sides...having absolute rules with no leeway for sanity is ridiculous...and as I understand it ebay is starting to sway in that direction by giving their customer service reps the ability to do away with unwarranted negatives. If someone leaves you a negative for slow service and the tracking shows the item mailed within the stated time frame they now have the ability to remove the negative. A few years back I got a negative from an Italian buyer who stated "Slow shipping" when the tracking clearly showed the item was mailed the same day he paid, ebay would not remove this negative..not even after I asked for a supervisor...they just told me their hands were tied. I got 5 negatives from some idiot in Miami last month for items he stated were never delivered even though the tracking showed that they had been...I called ebay and they removed all 5 negatives in minutes...no arguing, no yelling, no raised blood pressure. Also unbelievably they refunded his money, but not from my paypal account, they refunded him from their own account...I'm not sure how he managed that, but he did.