I had the same thing happen. Bought an item and after a bit over a week there was a tracking number but no tracking info. And the expected delivery kept changing. (Great way to have 99.9% on tome delivery, just change the expected delivery -Both UPS and USPS do it.)
So I asked if it had actually shipped. I figured it had, but I've had stuff get under something on the desk and get delayed, so I figured I'd ask.
And Ebay didn't tell me it was opening a case until after I sent the message.
I apologized for the case in a follow up message, and the seller was very good about the whole thing anyway.
But Ebay really has to stop assuming what I want. AND stop catering to the terminally impatient.
What would really help would be a simple way of telling a part time seller from a full time seller, and adjusting expectations accordingly. I'd expect a large company - some of them are selling on Ebay- to be able to ship very quickly and have a great return policy. I'm not sure just how places like LL Bean afford to pay shipping on both ends of a return, but if they can make enough to cover it good for them. I wouldn't expect the same from someone selling collectibles that are simply stuff they don't want or need.
Steve B
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