Wish I could help. I have only consigned cards to big AHs and done my own eBay listings.
With the consignment rates they offer, you're essentially doing better than if you were to list on eBay yourself (even w/out the shilling). I think that's awesome. The best way to make that business model work is sales volume and great customer service. It sounds like they may be short-staffed if they are falling behind on both.
Sorry for your frustration. Unlike eBay (w/ no competition), probstein and PWCC could certainly use a bit...if I didn't have a decent job already, I'd consider doing that to make a living and try to steal some market share...and I'd even write card descriptions!!!
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http://imageevent.com/derekgranger
Working on the following:
HOF "Earliest" Collection (Ideal - Indiv): 250/346 (72.3%)
1914 T330-2 Piedmont Art Stamps......: 116/119 (97.5%)
Completed:
1911 T332 Helmar Stamps (180/180)
1923 V100 Willard's Chocolate (180/180)
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