Quote:
Originally Posted by calvindog
The OP seems like a reasonable guy and isn't bashing Joe all that much -- he's obviously pissed, for reasons that are PSA's fault and not his. I think PSA handled it mostly well (I'm discounting anything that Joe is alleged to have said on the phone). My only problem is that if Joe is so hot to talk to anyone on the board about what occurred, why would he ban the OP on the CU boards? No discussion there but plenty of discussion on the phone? How many businesses are bashed publicly without any censorship? Hell, if you buy a camera on the Canon website they allow their customers to blast the hell out of a product for everyone to see. So do many other companies. Why is Joe so damned thin-skinned that he would immediately shut down any opposing public viewpoint? It smacks of paranoia and lends credence to the claim that PSA has something to hide. PSA made a mistake -- it happens. Not the end of the world.
|
Great points Jeff! In my mind Joe's response or reply whether written or verbal at this point in time matters not at all, not to me personally. In the vast world of the consumer market, how many other companies would go so far out of their way to not only cut all ties with a consumer, lose future business and beyond all that try to censor that consumer, over what amounts to a conversation and exchange that occurred over the phone?
These actions by PSA, regardless of what Matt may have said to Joe (short of personal threats or threats of violence which Matt obviously did not make) should be unacceptable for ANY company.