[seablaster]

Originally Posted by MattyC

It seems that PSA does not deal with problems well. Their default practice is to ignore problems, tap dance around them, adopt an overly defensive/combative posture, ban board members, and just wait for the storm to blow over. It is a pretty slimy way to conduct a business.

From the Wagner to the cellos to the George Bush card to trimmed 1975 minis, they rarely get out in front of a problem with candor and forthrightness. Some mistakes are tolerable in business and life, but it is how a company or person handles them that really counts.

The little dance they did with Miller on the posting of his grades, and the fact that the head of a card grading company would say, 'It's just a card,' goes to show how inept their current regime is at dealing with any adversity. Customer service wins people over and over again.

One has to wonder where-- without people logging in serial numbers of slabbed commons on their site, just to compete over GPAs-- PSA would be.

If someone ever invents a NEW REGISTRY that accommodates cards of ALL GRADING COMPANIES and catches fire-- PSA is in deep trouble.

Because in terms of consistency, holder aesthetics, turnaround times, and customer service, they are simply not the leader. Yet I can see how sellers or submitters have to deal with them and walk on eggshells, the way diamond dealers have to deal with their business' own cartel.

Very elegantly stated. Well done.