Sorry to hear that this stuff happens to anyone.
So as an ex gai grader turned dealer he says "these cards are pack fresh ex or better", and they turn out having marks erased.
And we have professional sports card graders that say "this card is nr mt 8", and it turns out being trimmed.
I guess the lesson here is one has to determine authenticity and condition for themselves.
Guy sounds like a nogoodnik.
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