Many ways something can be mis-delivered and still marked as "delivered" in usps tracking. Thrown in the wrong P.O. Box, thrown on the wrong porch, senile grandpa thought it was his mail and didn't mention it, one jealous kid claimed it as his and hid it from the other, dog chewed it up so wife threw it in the trash. I'm not making any of this up. These are all actual instances that started out as buyer complaints that they never received a package that showed as "delivered" in tracking.
The good news is that situations like this are about the only ones where eBay will actually side with the seller in a claim.
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