Quote:
Originally Posted by Runscott
... If this didn't work for me, the employee who made the mistake would write a personal check at his expense. That was about the oddest, most unprofessional statement I've ever heard from an auction house, but it will certainly be the last from this one.
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Scott
I find that statement a little hard to swallow. That is what you were told? I have many employees and cannot imagine saying such a thing to a customer/patient, etc. It undermines credibility with employees and also undermines your credibility with a customer, etc.
I guess it is possible if this what is understood with an employee when they are hired or a new policy goes into effect. As long as agreed to.