my opinion
In my opinion, there's only one instance where refunding grading costs would be warranted. That is the case where the seller explicitly states that the card is NOT trimmed and/or that the card is guaranteed to receive a numerical grade.
I play the grading game a lot. Try to buy (gamble) cards that I "think" will grade well and submit them. Sometimes I win, sometimes I lose, sometimes it rains. I've bought several raw T206s that ended up 5.5+; I've also bought several that were trimmed (including three in my latest submission). I chalk it up to playing the game... definitely not going to win them all.
The buyer (with that feedback) must know the game and certainly wouldn't have given Larry additional money had the card graded a 6.
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