I agree with everyone above, it's on the buyer.
To avoid this issue in the future, I suggest adding the word "trimmed" to the listing title, there was plenty of room to do so. I understand that it is in red lettering, but when half of your listing description is in red, it makes it a bit harder to notice.
I also suggest removing that Cobb green portrait from the listing, it further adds to the confusion.
Hopefully you don't get a neg, and hopefully you will tweak these little particulars before you get another unsatisfied buyer.
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