Very surprised that an auction house of that size would not respond. Their bread and butter is these types of lots. This isn't REA. Looking at the other cards in the lot, they didn't give a good indication of the real condition of the cards. It was almost impossible to see the crease which is clearly visible in your scan. Most scans on eBay are better than theirs. Plus they put all the cards in one scan so it is pretty easy to just flip the cards over.
Worst of all the description clearly said that this particular card was in good condition. At more than 10% of the lot, you have a situation that should have been addressed.
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