Quote:
Originally Posted by Buythatcard
I purchase cards from many of the Auction Houses. For the most part, most transactions go well. Recently, I bid on a small lot of 1951 Topps Blue Backs. I know these cards are just commons and they don't demand much in terms of cost but I was upset how this Auction house handled the transaction.
First of all they showed only a scan of the front of the cards in this lot. That should have stopped me right there. But I trusted their description of the card. It was simple: Condition of card was Good.
When I received the lot of cards, this particular card that they described as Good had severe paper loss on the back. In my opinion I believe that the condition was Poor.
I wrote an email to this Auction House stating how I felt about their description of the card and that they should show the back of the cards when running an auction. I was not looking for a refund or exchange but just an acknowledgment that maybe they screwed up.
Well, I sent 3 emails and received ZERO responses. I have been a customer for several years and believe that their lack of response sucked. I mentioned in the last email to them that I would like to be removed from their mailing list.
I have not mentioned their name but will consider doing it.
Just wondering what others out there think? I've included the scan of the 1 card I complained about.
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I am not sure what is more of a concern: 1) the lack of response, or 2) not stating such significant back damage in the original auction description. Sorry Howard, but I would like to hear "publicly" what auction house it was. I probably should check my calendar...