I feel your pain, Scott and I agree with you on this. However, eBay does state that the seller usually will respond within 24-48 hours after the question is submitted. Another red flag is that this is a consigner. In my experience, and I may be wrong here, but it seems like they have several auctions going on at once and aren't always available to answer questions quickly. I guess it would have been ok to vent about your feelings, but to state that they should've gotten back to you within nine hours is just a coin toss at best. We have no idea what people are doing and I'm sure a decent amount of them aren't waiting by their computers for their auctions to end. I do believe the decriptions could be better so the customers are better informed...sure would have helped you out here
Me on the other hand, would probably answer your question within 30 minutes because I'm always checking my email, but I think since I'm a small fry, I'm in the minority here.